28 February 2024
We have noted that some residents are dissatisfied with their water bills, and the Municipality would like to highlight the following points:
1) Whenever feasible, meter readers visit each property to collect monthly meter readings.
2) In cases where our staff cannot access a premises, an average estimate is made, and residents have the option to dispute this estimate.
3) Residents also have the option to submit their own water and electricity readings using the ππΊ ππΆπ―πͺπ€πͺπ±π’π ππ¦π΅π¦π³π΄ ππ±π±, available on the Google Playstore, Apple Appstore, and Huawei AppGallery. More information about the app can be found here: https://stellenbosch.gov.za/down…/my-municipal-meters-app/
4) The municipality, like most others, employs a tiered tariff structure for water, where rates are low for lower usage and increase exponentially for higher consumption.
The current water tariff structure is as follows:
0 β 6 kl at R7.19 per kl
>6 β 12kl at R10.89 per kl
>12 β 20kl at R18.42 per kl
>20 β 25kl at R32.75 per kl
>25 β 40 kl at R45.52 per kl
>40 β 70 kl at R72.73 per kl
>70kl at R113.83 per kl
5) Residents or businesses can contact our Finance Team at any time for clarification on their accounts by emailing enquiries.navrae@stellenbosch.gov.za
This graph depicts the tiered tariff system of Stellenbosch Municipality in comparison to a nearby municipality. It is evident that our rates are not only lower but also exhibit a more gradual rate of escalation.
