Get in contact with us on our 24/7 telephone line, or visit us at our municipal offices and we will gladly assist with your concern.
Municipal switchboards
- 021 808 8111 General
- 021 808 8215 Stellenbosch municipal services
- 021 808 8632 Franschhoek / Dwarsrivier municipal services
After hours and emergencies
- 021 808 8890 Weekdays and weekends
For accidents, fire hazards or law enforcement assistance, always phone this number.
WhatsApp services
- 076 951 0768 Service line
- 079 622 4722 Law enforcement
Stellenbosch Customer Care Interface
Log service delivery problems or requests on the Stellenbosch Customer Care Portal.
What is the Customer Care Interface?
Stellenbosch Municipality uses the Customer Care Interface to help residents submit and track non-emergency service requests on the web or a mobile device.
Report issues such as potholes, illegal dumping, electricity matters, and water or road related matters. You can attach photographs and videos, which helps the municipality fast-track your request.
You will be notified when your request has been registered, acknowledged and resolved, and you can track issues you have reported.
The Customer Care Interface is only for non-emergency requests. For emergencies such as accidents, fire hazards or law enforcement assistance, call 021 808 8890.
For municipal accounts, confidential requests or reports, or other queries, call Finance Enquiries on 021 808 8551 or email enquiries.navrae@stellenbosch.gov.za.
How do I submit a service request?
- Open the Customer Care Portal.
- Choose Proceed as guest.
- On the right of the page, select the service you need (shown by an icon and description).
- Select the request type, or describe a request that is not in the list.
- Enter your personal details. These are not visible to other members of the public.
- Enter the address of the problem, or select it on the map.
- Optionally, upload a photo of the problem.
- Press Report it (at the bottom of the page), or cancel.
You will shortly receive a notification and a reference number.
Note: the Customer Care Interface works best in Google Chrome or Microsoft Edge. Please switch to one of these browsers if you have problems.
Visit us
Stellenbosch Municipality
Town House Complex, Plein Street, Stellenbosch, 7600